Customer Care Agent, Simply Scuba

Keywords :
jobs,vacancies,offers
Date added :
2017-07-07 17:54:49
Date Added :
07 July 2017
Summary :
At Simply Scuba, we are looking to recruit a Customer Care Agent who can provide our customers and other team members with accurate and detailed advice on technical scuba products to assist customers in making an informed buying decision.
Offer Details :
We need someone to join our current hardworking and dynamic customer care team in helping us to ensure high levels of customer satisfaction are held throughout all four of our brands.

Customer satisfaction is a critical success factor for an online retailer; as such the role of a Customer Care Agent is crucial in ensuring that that customerâs needs are met in a timely and professional manner.

The primary function of the role is to facilitate customer communications via telephone, email and social media, to identify the needs of the customer provide them with the desired outcome to their query.

The standard hours for this post are 08:30-17:00 Monday to Friday. However, due to the nature of our business, our Customer Care Department operates seven days a week, therefore applicants must be prepared to provide weekend cover when required to cover annual leave.

For more information, visit http://www.thesimplygroup.com/vacancies/

Please send your CV to Rebecca Smith, HR at rebeccasmith@thesimplygroup.com

Closing date for applications is 01 August 2017.